Why Saying No to Business Is Sometimes
the
Smartest Thing to Do

In
this "new economy," many business owners
are stressing about securing enough
business to make a profit. In the
extreme, this often leads to saying yes
to any and all prospects, projects and
types of work. Unfortunately, this may
not be the best business strategy!
Indeed, saying
no to business is sometimes
the smartest thing to do. Not convinced?
Let me demonstrate.
Prospect is not a good "fit"
- Let's face it, not all clients are the
right "fit" for you and your business.
In some instances, there is even a such
thing, dare I say, as a bad client. If
your antenna goes up during the initial
meeting, phone call or consultation
alerting you to the fact that this
client will not respect you, tests your
boundaries, needs more ass istance than
you can provide, or in any other
meaningful way is just not a good fit,
listen to that instinct and say no!
There are ways to turn away business
that are polite, tactful, useful, and
firm, and sometimes we just have to
learn when it is right to say no to a
prospect or client. Turning away
business can be a painful process for
those unfamiliar with the concept, but
it can save you and your business in the
long run.
Saying
yes to every prospect may unfortunately
mean saying no to your Ideal Client
- Every business has a
Target Market and within
that market lies the
Ideal Client. You know who
they are -- the people or organizations
that really need your assistance, are
fully ready for the transformative
services or products that you provide,
respect and value you and your business,
and can afford to make the investment to
work with you. They are the ones that
you keep in mind when developing
programs and products to ensure they fit
your client base. We all know there is
only so much time and energy to work
with clients. Any time you take on a new
client, there is a loss of potential
opportunities elsewhere that could slip
by because you are too busy. That is
referred to as
Opportunity Cost -- the cost
of opportunities that you will miss by
taking on each client. Therefore, be
very clear when you say yes that the
prospect fits into your
Ideal Client profile (or at
least gets close to it!). If not, you
may actually be saying no to your
Ideal Client when he/she
comes knocking.
Quantity of work may make quality suffer
- If you say yes to every prospect,
project and type of work, you may wind
up spreading yourself too thin, causing
the quality of your work to suffer. In
an effort to overcome the economic
downturn and make more money, many
business owners are saying yes, yes,
yes. This can lead to burn out, decrease
in quality of work, and damage to your
overall business reputation. Resist the
urge to say yes to all work, unless you
have the infrastructure in place to
handle it.
Focus on Value and Results
- The best business owners realize that
what they are truly selling is value and
results. When you view yourself in this
light and not as merely providing
products or services, you very quickly
realize that you need to say yes only to
the clients that you can bring your best
value and results to. You also set
yourself apart from the "competition"
because value and results are not easily
measurable, the way tangible products
and services are. The value is in the
client's mind and will almost always far
outweigh the price they paid.

Saying
no to wor k may seem like an ill-advised
business strategy, but in the long run,
you will come to see that it is a
meaningful and profitable way of doing
business. You leave yourself open for
the
Ideal Clients that you
should be serving, and you don't drain
yourself and the business by trying to
serve everyone. Resist the urge to be
all things to all people, and focus on
what you do best for the target market
that wants, needs and can afford it.
Saying no will be difficult as you turn
away the ill-matched prospect with money
to burn and a desire to buy, but the
flip side is saying yes and then
resenting it for not being true to
yourself and the business that you have
created.
Copyright 2011. Lisa Montanaro, "The Solutions
Expert," is Principal of LM Organizing Solutions, LLC, a
professional services firm created in 2002 that offers
professional organizing, business and life coaching, and
motivational speaking to individuals and organizations.
Lisa publishes the monthly "DECIDE™ to be Organized" e-zine
for the general public, and "Next Level Business
Success" e-zine for professional organizers and
entrepreneurs. Subscribe today at
www.LMOrganizingSolutions.com.
Lisa also publishes the DECIDE™ to be Organized
blog at
www.DecideToBeOrganized.com. Through LMOS, Lisa
helps people deal with the issues that block personal
and professional change and growth. To explore how LMOS
can improve your home or work environment, or help take
your business to the next level, contact Lisa at (845)
988-0183 or by e-mail at
Lisa@LMOrganizingSolutions.com.